Everlissea™ | Shenzhen Shunzhi E-Commerce Co., Ltd. | Email: service@everlissea.com
Registered Address: Room 1401, Chuangfu Building, No. 28 Shangmeilin Xiheng Street, Xinxing Community, Meilin Subdistrict, Futian District, Shenzhen | Legal Representative: Yang Zhongjun
↩️ Return Review Process
Everlissea™ provides a 30-day return period for eligible products.
Return requests must generally be submitted within 30 calendar days from the date the order is confirmed as delivered.
Everlissea™ accepts eligible return requests in accordance with the conditions stated in this policy.
Customers should contact service@everlissea.com before sending an item back. Return instructions must be obtained before arranging a return.
Return requests submitted after the 30-day return period may not be eligible for return unless otherwise required by applicable law or approved based on the specific circumstances of the order.
📦 Expected Return Condition
A product submitted for return should generally:
- Remain in an appropriate returnable condition
- Include applicable accessories or components
- Not show damage resulting from improper use
- Be prepared appropriately for return handling
🧵 Fabric Product Differences
Normal textile characteristics may include minor differences in:
- Weave appearance
- Surface texture
- Folding or compression marks
- Pattern positioning
- Color appearance under different lighting
These characteristics are reviewed separately from confirmed damage or incorrect fulfillment.
⚠️ Damaged or Incorrect Products
If an item appears damaged, incomplete, or materially different from what was ordered, contact our support team and provide relevant information. Images may be requested where they help clarify the condition.
Where possible, customers should report such issues within the 30-day return period.
📩 Return Assistance
Return requests are reviewed individually based on the applicable circumstances.