Everlissea™ accepts eligible return requests made within 30 calendar days after confirmed delivery.
Return Eligibility
To qualify, an item must be:
- Unused and unwashed
- Unaltered
- Free from odors, stains, hair, lint, or other signs of use
- Returned with its original packaging
- Returned with all included components
Bedding that has been opened, used, washed, or removed from protective packaging may be ineligible where hygiene or product condition prevents resale.
Starting a Return
Email service@everlissea.com before sending any item back.
Include the order number, item name, reason for the request, and photographs when the item is damaged, incorrect, or materially different from the order.
Returns sent without prior authorization may be delayed or refused.
Damaged, Incorrect, or Missing Items
Report these concerns promptly after delivery. Keep the product, shipping label, and packaging until the review is complete.
We may offer a replacement, approved refund, or another reasonable solution after verifying the issue.
Return Shipping
Unless the item was confirmed as damaged, incorrect, or defective upon arrival, return-shipping costs are the customer’s responsibility.
Original shipping charges are not refundable unless required by law or the return results from our confirmed error.
Refund Review
Returned items are inspected before approval. Items that do not meet this policy may be declined or sent back.
Approved refunds are issued after inspection. Carrier delays, bank processing, or account posting may affect when the credit becomes visible.