Everlissea™ prepares accepted orders for fast dispatch using the delivery details provided at checkout. Tracking information is sent when available after the parcel is released to the carrier.
Customers are responsible for entering a complete and accurate:
- Recipient name
- Street address
- Unit or apartment number
- City and region
- Postal code
- Contact information
Contact us promptly if an address correction is needed. Changes cannot be guaranteed once fulfillment or carrier handling has begun.
Orders may arrive in separate parcels when items are stored or packed differently. Carrier scans can update irregularly and may not reflect every movement in real time.
Delivery conditions can be affected by carrier capacity, weather, access restrictions, customs review, regional disruptions, or other events outside our direct control. We will provide reasonable assistance when tracking shows an unusual issue, but final delivery operations are managed by the carrier.
Customers should inspect parcels after arrival. For visible damage, missing contents, or an incorrect item, contact service@everlissea.com with the order number and clear photographs of the parcel, shipping label, packaging, and product.
For international destinations, local duties, taxes, customs procedures, or import restrictions may apply according to the destination’s rules.